Grow Your Career with ABRA

  • Collision Estimator

    Work Location US-MO-Florissant
    Work Address
    8300 North Lindbergh Blvd
    Requisition ID
    2018-11197
  • Overview

    Putting the pieces back together after an accident starts with the help of a dedicated trusted advisor, or more commonly coined, Estimator. At ABRA we prefer to call this person the Customer Service Manager. Someone who is able to separate emotion from logic, uncover damage and challenge preconceived notions, and develop positive outcomes that result in customer confidence. At ABRA, we’re looking for just that: experienced Customer Service Managers to act as our customers’ trusted advisor.  

    Reasons to join ABRA

    • Weekly paychecks
    • Premium free health care option
    • Comprehensive benefit package
    • Paid Holidays and vacation time
    • Career Advancements opportunities
    • 401K Retirement Plan
    • Employee referral bonuses
    • Flexibility to relocate to one of 322+ ABRA facilities
    • Great culture with an excellent working environment

    Responsibilities

    The Collision Estimator or as we call them Customer Service Manager (CSM) is responsible for meeting or exceeding revenue targets by capturing every viable job that comes to the door, and upselling additional services. The CSM writes accurate estimates and tracks the vehicle's progress through the repair process, keeping the customers continually informed and the files updated. The CSM actively participates in solving problems that impact the speed and quality of the repair. This position plays a key role in ensuring that ABRA's Customer Satisfaction Index (CSI) ratings are strong.

    Qualifications

    Qualifications:

    • Prior collision estimating or equivalent experience.
    • Knowledgeable in the auto repair process and estimating software.
    • Strong negotiation skills. 
    • ASE or I-CAR certification in auto body repairs – Preferred
    • Excellent customer service skills

     

    About ABRA

    Founded in 1984, ABRA Auto Body & Glass is an industry leading auto body and glass repair provider with hundreds of repair centers in many major markets across the country. ABRA provides employees tremendous opportunities for career advancement and invests in ongoing education and training to expand employee skillsets. ABRA provides a safe work environment with the proper tools and equipment in place for employees to be successful. ABRA employees benefit from working in a team environment and have the opportunity to collaborate on projects which make a difference in their communities.

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